I have a bachelors degree in Mass Communications major in Development Communication.
I have more than 6 years experience in Customer service.
One of the most interesting thing for me is working with people with different cultural and social affiliation.
I have recently worked with IBM as an account trainer for an automotive company. I conduct product specific training and spearheaded activities that will improve customer satisfaction. I also assist trainees to become self-directing in their learning and provide support and encouragement as its needed.
I am also part of the recruitment team. I scan resume, pick qualified applicants, interview them and facilitate Versant testing.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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