I am currently handling a process and product training in a BPO company. I train new hires,
provide update to tenured reps, maintains process specific data, keep records of the trainings conducted and update training modules and documents.
I am also handling process quality audits to make sure that the reps are adherring to correct and right procedures.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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