Technical Support Representative

Overview

Looking for full-time work (8 hours/day)

at $2.35/hour ($454.55/month)

College Level

Last Active

October 11th, 2014 (4257 days ago)

Member Since

October 11th, 2014

Profile Description

Being a Technical Support Representative is tough.
I was
A DSL Technical Support Representative for AT&T in one of their global center located here in the Philippines. As a tier 1 agent, my main function was to take calls and assist customers in resolving their internet connectivity issues, as well as web mail and email client configuration. We also took care of installing McAfee Anti Virus on their computers.
With my tenure I was able to develop effective approaches in handling and pacifying mostly frustrated customers. I was able to maintain a friendly and helpful customer support regardless of the many affecting factors and challenges that can be encountered while executing the job. To be an effective technical/customer service representative you should always listen actively and respond appropriately to your customers. I am confident that i have those skills that I have mentioned and I am very well competent to provide excellent to future clients that I will be working with.