Leonardo

Desktop Support/Technical Support Engineer

25 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $1.70/hour ($327.27/month)

College Graduate/Bachelor's Degree

Last Active

October 9th, 2014 (4262 days ago)

Member Since

October 10th, 2014

Profile Description

-Work with the Desk Side Support Group of the Help Desk Team.
-Perform technical troubleshooting, maintenance, and setup of hardware.
-Assist end-users in their problems and providing possible solutions.
-Updates, tracks, and closes IT related problems.
-Research trends and patterns in the problems users ask about.
- Supervise complaint ticketing system (iTop) and follow timely resolution of all work orders
- Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software
- Supported Windows XP and Win 7 Operating Systems, Microsoft Office 2007 - 2010
- Imaged and Configured all PCs for all employees
- Basic Firewall Management and configuration (Watchguard)
- Set Policies for every Group on AD
- Handing RFID/ Security Badges

Top Skills

Other Skills

Basic Information

Age
26
Gender
Male
Website
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Address
Tests Taken
None
Government ID
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