I am currently working as a Quality Assurance Specialist for Sales and Customer Service oriented account where my main duty is to make sure that agents are putting quality in their calls by means of following the process in selling and assisting customers.
I worked my way up to the ladder- from being an Agent Level 1 , Agent Level 2, Subject Matter Expert, Training Intern and now a Quality Assurance Specialist .
I earned my credibility in all the companies that I worked with and received awards and recognition since.
It's been my long dream to work at home and I have no trouble taking calls again for Sales and Service.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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