Customer Service Supervisor

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.00/month)

Bachelor's/College Degree in Communications

Last Active

August 12th, 2020 (1582 days ago)

Member Since

October 9th, 2014

Profile Description

Mar 2018 - Present(1 year 9 months) Supervisor - CS PromotionMitsubishi Motors Philippines Corporation | Calabarzon & Mimaropa, Philippines  Industry Automobile / Automotive Ancillary / Vehicle  Specialization Sales - Corporate  Role Supervisor/Team Lead  Position Level Supervisor / 5 Years & Up Experienced Employee 
 Sep 2015 - Mar 2018(2 years 7 months) Customer Service SupervisorMetro Manila Shopping Mecca Corporation | Calabarzon & Mimaropa, Philippines  Industry Retail / Merchandise  Specialization Customer Service  Role Supervisor/Team Lead  Position Level Supervisor / 5 Years & Up Experienced Employee  · Essentially look after the customer service - B staff, ensuring they give good customer service, turn up on time and are generally doing their job properly. · Monitoring the team’s performance and assists team by performing the tasks with them· Delegating tasks and helping with the training and development· Completing paperwork.· Handling complaints (from both staff and customers)· providing help and advice to customers using the organisation's products or services;· communicating courteously with customers by telephone, email, letter and face to face;investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;· handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;· issuing refunds or compensation to customers;· keeping accurate records of discussions or correspondence with customers;· analysing statistics or other data to determine the level of customer service the organisation is providing;· producing written information for customers, often involving use of computer packages/software;· writing reports analysing the customer service that the organisation provides;· developing feedback or complaints procedures for customers to use;· training staff to deliver a high standard of customer service;· leading or supervising a team of customer service staff;· learning about the organisation's products or services and keeping up to date with changes;· keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.· Reports to senior management / personnel when required
EFL TeacherManten International Inc. | Calabarzon & Mimaropa, PhilippinesIndustry EducationSpecialization EducationRole OthersPosition Level 1-4 Years Experienced Employee• Assigned in teaching Japanese students the basics principles on writing in English• Also knowledgeable in teaching the other branches of the English subject
ENTREPRENEURSHIP HEAD
• Responsible in making scripts for the program (Kalye Asenso, Negosyo 101 and Boses ng Kabataan)
• Responsible in recording segments for the program
• Functions include understanding business trends to plan for researches for possible guest.
• Finding possible guest that will help inspire the listener who are interested to start their own business.
• Produce in-depth stories that provide quality information on business ideas, tips and everything which concerns the listeners in the business world.
Providing practical tips and pieces of advice on how to run a business and how to overcome challenges and difficulties on handling a business were delivered as intended through expert interviews and its segments.
• Making sure that in each episode there would be new and updated stories when it comes to the business world.
Head, News and Public Affairs Department
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I am the head of News and Public Affairs Department for DZJV1458kHz. As the head for this department I am the one responsible for editing the news. I am also in charge of News programs.
e-Rep
AEGIS People Support
Responsible for providing comprehensive and quality customer care at all times
through the resolution of customer issues under their scope of support; using all authorized tools at their disposal; ensuring that any confidential information about the customer is guarded; and imparting accurate and appropriate information in relation to the customer’s needs