Excellent communication skills: This is required to tactfully understand, interpret, and respond to the consumer query in a timely and appropriate manner.
Computer Literacy: One needs to keep a record of all the transactions that takes place with the clients. Various software are used for this purpose; which is why it is important to have the aptitude to learn and work with computer software and database. Mostly, training is given for the same by the employer.
Good Typing Speed and Computer Navigation Skills: This comes handy if you are working in a call center, or at an office wherein queries are attended to, on a regular basis. A good typing and navigation speed will help you do your work quickly, and help you meet your targets, if any.
Ability to Multitask with Professionalism: The job of a CSR can be pressurizing when it comes to dealing with a number of customer queries one after the other, or, at the same time. If your job includes team-oriented targets to achieve, say a specific number of sales to make on a given day, then it becomes essential for one to possess multitasking skills, and to handle the pressure professionally.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.