I have 14 years of experience in the Philippine Call Center Industry ranging from Operations, Quality, and Workforce from an individual contributor to manager.
I have been involved with Customer Service and Technical Support accounts, supporting customer through email, chat, and voice.
I am Six Sigma Yellow Belt Certified.
I have a strong foundation on reports creation/generation and analytics.
I have authored numerous reporting tools and trackers using MS Excel.
Throughout my career, I have always been tasked to lead creation of reports and analysis for my accounts as well as creating action plans to address the results of the analysis.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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