Customer Service Representative

Overview

Looking for part-time work (4 hours/day)

at $3.41/hour ($300.00/month)

Graduated BS Nursing

Last Active

October 9th, 2014 (3719 days ago)

Member Since

October 8th, 2014

Profile Description

Prior to my employment in a BPO company last 2012 as a Customer Service Representative I was able to get a certificate from TESDA in English Language Training Enhancement for BPO representatives, and right after that enhancement program I was endorsed to a month of product and systems training before handling calls. The training did not focused only in product knowledge and systems manipulation but it focused also on how to provide efficient and quality service to our customers which gained me the most important skill that each customer service representatives must have. An average of 20-30 calls a day per representative provided me enough knowledge and skill on handling different problems that our customers have. After a couple of months of hard work and patience, our company was able to notice my dedication and they endorsed me to the next level as a CRT(Customer Retention Team) Level 1 which not only raised my salary but also it gave me a bigger responsibility. A sudden change of work responsibility was difficult at first, but later on I was able to manage and adapt to changes. The experience I had with that company have given me the chance to grow maturely and right after 5 months of work, sudden changes were made and I decided to leave the company since I need to review for the Local Board Exam. Last July 2014, I enrolled myself in a Safety Officer Training Course (Construction, Petroleum, Gas Companies).