EXECUTIVE ASSISTANT/APPOINTMENT SETTER/CUSTOMER SUPPORT

I have over 4 years of experience in customer service and support, assisting clients through phone, email, chat, and social media. My background in the BPO industry and appointment setting has trained me to handle inquiries, resolve concerns, qualify prospects, and maintain accurate records while ensuring a positive customer experience. I am skilled in clear communication, objection handling, and building rapport, consistently meeting KPIs in call volume, conversions, and client satisfaction.

I have over 4 years of experience in the BPO industry and more than 2 years as an Appointment Setter, handling outbound calls, DM outreach, and lead generation. My background includes working with finance, hospice, and service‑based accounts where I managed client intake, qualified prospects, and scheduled appointments through phone, email, and social media platforms. I am skilled in CRM systems (Salesforce, HubSpot, Zoho, Law Ruler, Clio Manage), Google Docs/Sheets/Drive, and online scheduling tools. My responsibilities have included researching leads, nurturing prospects, booking appointments, and maintaining accurate communication records. I am highly organized, proactive, and resilient in handling objections or rejection, consistently meeting KPIs in call volume, conversions, and client satisfaction. This combination of appointment setting, customer support, and administrative assistance makes me confident in my ability to contribute to business growth and deliver results in fast‑paced environments.

I have recently started supporting executives and teams with administrative tasks, including calendar management, email handling, and document organization. My experience includes preparing reports, coordinating schedules, and assisting with online meetings using Google Docs and Drive. I am highly organized, proactive, and detail‑oriented, with growing skills in executive support and workflow management.