Joana
Customer Support & QA VA | Excel Reporting | Chat Support | Admin Support
Verified
Overview
Looking for part-time work (4 hours/day)
at $3.31/hour ($320.00/month)
High school diploma
Last Active
July 3rd, 2026 (6 days ago)
Member Since
July 17th, 2021
Profile Description
Customer Support and Quality Assurance professional with 3+ years of experience in US-based healthcare and automotive support operations through live chat, customer service, escalation handling, and QA workflows.
Handled 30–50 customer conversations daily while managing up to 4 simultaneous chats in fast-paced environments, ensuring accurate responses, proper documentation, and efficient resolution of issues.
Conducts 200–300 weekly QA evaluations across customer support interactions to ensure compliance with client standards. Reviews escalated cases and customer feedback to identify recurring issues, improve service quality, and support process improvements.
Experienced in supporting calibration sessions with internal teams and clients to maintain scoring consistency and alignment with quality benchmarks. Trusted in mentoring new hires, reviewing team outputs, and maintaining accuracy across high-volume operations.
Proficient in Microsoft Excel (formulas, PivotTables, dashboards, reporting), Google Workspace, Slack, Canva, and AI productivity tools for documentation, reporting, and operational support.
Open to opportunities in:
Customer Support | QA Analyst | Admin & Operations Support | Live Chat Support | Reporting & Data Tracking
Top Skills
Office and Administration » Data Entry
Experience: Less than 6 months
Office and Administration » Email Management
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 2 - 5 years
Other Skills
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Office and Administration » Quality Assurance
Experience: 6 months - 1 year
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Taytay, Rizal
- Tests Taken
- IQ
- Score: 126
- DISC
- Dominance: 35
- Influence: 25
- Steadiness: 26
- Compliance: 14
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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