Airbnb Property Management Virtual Assistant | Cold Calling & Lead Gen Specialis

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Associates degree

Last Active

July 6th, 2026 (5 days ago)

Member Since

July 16th, 2021

Profile Description

Looking for a reliable, results-driven Virtual Assistant who understands real estate, customer service, and high-volume operations?

Hi, I’m Cristine, a dedicated Real Estate Virtual Assistant, Appointment Setter, Customer Service Specialist and
Airbnb Property Management VA with 10+ years of experience helping businesses grow, convert leads, and deliver exceptional client experiences.

I specialize in turning prospects into qualified leads, managing client interactions with care, and keeping your operations running smoothly behind the scenes. From handling 700–1,000 outbound calls per shift to managing CRMs and bookings, I bring efficiency, consistency, and results to every task.

Here’s how I can support your business:

Real Estate Support

Lead Generation & Cold Calling: I proactively identify and reach out to potential buyers, sellers, and investors through outbound calls, online platforms, and databases. My goal is to create meaningful first contact, build interest, and generate high-quality leads that align with business goals.

Lead Qualification & Follow-Ups: I carefully assess leads by asking strategic questions to understand their needs, timeline, and buying or selling intent. I ensure consistent follow-ups through calls, texts, and emails to nurture relationships and move prospects further down the sales funnel.

CRM Management & Pipeline Tracking (GoHighLevel, Salesforce, etc.): I maintain and organize client data, update lead statuses, and track interactions within CRM systems. I ensure pipelines are accurate, up-to-date, and easy to monitor, helping teams stay organized and focused on high-priority opportunities.

Appointment Setting & Calendar Coordination: I schedule appointments between clients and agents, ensuring all details are confirmed and aligned with availability. I manage calendars efficiently, avoid scheduling conflicts, and send timely reminders to reduce no-shows.

Property Inquiries & Client Communication: I handle inbound inquiries about listings by providing accurate property details, answering questions, and maintaining professional communication. I ensure clients feel supported and informed throughout their decision-making process.


Appointment Setting & Sales Support
High-Volume Outbound Calling: I conduct a high volume of daily outbound calls to prospects while maintaining professionalism, energy, and consistency. I adapt my tone and approach depending on the client to maximize engagement.

Script Handling & Objection Management: I confidently follow scripts while keeping conversations natural and engaging. I address objections effectively by understanding concerns, providing solutions, and guiding prospects toward a positive decision.

Booking & Confirming Appointments: I ensure all scheduled appointments are accurate and confirmed through multiple touchpoints such as calls, texts, or emails. I verify availability and provide clear instructions to both clients and tea ---------- mbers.

KPI-Driven Performance & Conversion Focus:I consistently monitor my performance metrics such as call volume, conversion rates, and booked appointments. I stay focused on achieving and exceeding targets while continuously improving my approach.


Airbnb & Property Management
Guest Communication (Inquiries, Bookings, Complaints): I manage guest interactions from initial inquiry to post-stay follow-ups. I provide prompt, friendly, and professional responses to ensure guests feel valued and supported at every stage.

Reservation Management & Calendar Updates: I handle bookings, update availability calendars, and ensure accurate scheduling across platforms to avoid double bookings and maximize occupancy rates.

Handling Cancellations, Refunds, and Support Issues: I assist guests with cancellations, refund requests, and unexpected issues while following company policies. I aim to resolve concerns quickly while maintaining guest satisfaction and protecting business interests.

Ensuring Smooth Guest Experience & Fast Response Times: I prioritize quick response times and proactive communication to create a seamless guest experience. I coordinate with teams when needed to resolve issues efficiently and maintain positive reviews.


Customer Service Excellence<8efe80624d780eba0c6493ec45140364>;Email, Chat, and Phone Support: I provide multi-channel customer support by responding to inquiries promptly and professionally. I ensure clear communication and accurate information across all platforms.

Billing & Account Assistance: I assist customers with billing concerns, payment processing, and account-related inquiries. I ensure transparency and accuracy when handling sensitive financial information.

Conflict Resolution & Escalation Handling: I handle customer concerns with patience and empathy, aiming to resolve issues at the first point of contact. When necessary, I escalate cases properly with complete documentation.

Building Long-Term Client Relationships: I focus on creating positive experiences that build trust and loyalty. I maintain professionalism and consistency to encourage repeat business and strong client relationships.


Administrative & Technical Support
Data Entry & Documentation: I accurately input, update, and organize data in spreadsheets, CRMs, and databases. I ensure all records are complete, error-free, and easily accessible for reporting and operations.

Inbox & Calendar Management: I manage inboxes by organizing emails, responding to messages, and prioritizing urgent tasks. I also maintain calendars by scheduling meetings, setting reminders, and ensuring efficient time management.

Technical Troubleshooting (Email, Login, Platform Issues): I assist users with common technical issues such as login errors, email access, and platform navigation. I provide step-by-step guidance to resolve problems quickly and minimize downtime.

Social Media Support (Facebook Business Suite & Commerce Manager): I assist in managing social media accounts by responding to messages, monitoring activity, and supporting ad or page management tasks. I help maintain an active and professional online presence.

Tools I’m experienced with:
GoHighLevel • Salesforce • VICI Dialer • Five9 • Zoiper • Slack • Calendly • Google Workspace • Avaya • Citrix • Facebook Business Suite

I’m proactive, detail-oriented, and committed to helping you save time, increase conversions, and grow your business.

Let’s connect and make your operations more efficient and profitable!