To be able to provide Quality Customer Service through Phone (Inbound/Outbound/Bac

Overview

Looking for full-time work (8 hours/day)

at $1.43/hour ($272.73/month)

Graduate of Information Technology (2-year Course)

Last Active

July 17th, 2010 (5811 days ago)

Member Since

July 17th, 2010

Profile Description

1) Customer Service Representative:
* Worked for MICROSOFT in the Consumer/Commercial market base (March 2006-October 2009):
Tasks:
CONSUMER SUPPORT:
* Provided web walk-through for simple technical issues related with MS Office/Windows products.
* Participated in the WGA (WINDOWS GENUINE ADVANTAGE) campaign.
* Assisted customers in activating their MS Office/Windows software.
* Channeled calls to other departments for non-scoped issues.
* Executed hotfix requests for content advisor passwords.
COMMERCIAL SUPPORT:
* Generated support contracts for business clients.
* Executed hotfix requests for servers products, et. al.
2) Debt Collection/Credit Management Advisor:
* Currently working for BT (British Telecomm) with focus on local businesses: (October 2009 - Present)
Tasks:
CREDIT CONTROL:
* Do outbound calls to collect outstanding debt.
* Answer bill queries (bill explanation requests, payment due dates, et al.) relating to consolidated accounts and execute consolidation as well.
* Process card payment over the phone.
* Educate customers about payment options and the advantage of putting the account on DIRECT DEBIT.
3) SEO (Search Engine Optimization):
* Handle small SEO projects, currently working on my proficiency for
the Google AdWords Certification Program.