Chat Support

Accurate and detail-oriented in encoding customer information, updating records, and maintaining clean data. Gained experience during chat support tasks such as logging cases, updating order details, and documenting customer conversations. Can work with spreadsheets, Google Sheets, and CRM tools.

Experienced in handling high-volume messages as a chat support agent, which developed strong email and message organization skills. Can sort, label, respond, and manage inboxes while maintaining professionalism. Familiar with Gmail, Outlook, and customer communication etiquette.

I build simple AI-powered automation workflows that help businesses reduce manual tasks and improve efficiency. I use tools like n8n, Google Sheets, Gmail, and APIs to connect systems and automate processes such as email handling, data transfer, and basic workflow automation. I am currently improving my skills in AI-assisted workflows and system integration.

I can build simple marketing automation workflows such as email handling, lead tracking, and basic customer journey automation using tools like n8n and Google Sheets. I am continuing to develop more advanced marketing automation skills.

Entry-level Excel user with the ability to organize information, create simple spreadsheets, and use basic formulas (SUM, AVERAGE, sorting, filtering). Experienced in updating logs and tracking customer inquiries using spreadsheets during chat support work. Fast learner and can quickly adapt to more advanced Excel tasks.

Beginner personal assistant skills supported by strong communication and organization from chat support experience. Able to handle scheduling, simple admin tasks, research, preparing basic documents, and assisting with day-to-day operations. Can follow instructions closely and manage multiple small tasks efficiently.

I have basic knowledge of marketing automation principles such as email sequences, lead capture, and automated responses. While I am still learning ConvertKit specifically, I understand how marketing workflows function and how automation is used to manage and nurture leads.

have basic understanding of automation concepts and how workflows can support process validation. I am still developing experience in formal QA testing tools and test automation frameworks.