1. As an
I have also worked in Call Center/BPO Industry since 2006. I have worked as a Technical Support Agent, Video Repair (both from SITEL, Philippines) and most recently as a Service Agent for Iron Mountain at Convergys, Baguio City, Philippines. I am highly trained for Customer Service for both Inbound (Technical Support/Service) and Outbound (Callback and Telesales) duties. When I was still working as a Service Agent for Iron Mountain (May,2014 - September, 2014), I was also trained to respond to our clients'
2. Real Estate Assistant (QLD, Australia)
For 3 months, I've worked as the Vacate Manager for Approved Realty, Queensland, Australia. I am also well - experienced in Lease Renewals, Rent Application using Inspect Real Estate (IRA), Prospecting, Using the Console Gateway, and Comparative Rental Marketing Analysis using
3. SEO specialist/Blogger Outreach specialist/Proofreader/Email support specialist
Currently, I work for KDA-Incorporated as an all-around virtual assistant focused in SEO. I handle different clients and bloggers across different niches. My main tasks are the following:
a. Blogger Outreach - I contact bloggers (old and new) everyday. This is to make sure that we always have a great pool of sites to partner with. I use Thunderbird and Buzzstream to manage both.
b. Project management - I handle different projects and one project can contain clients in different niches. My task here is to make sure that they get done in time for our clients to see at the end of every month.
c. URL metrics checker - I use a variety of tools to check bloggers' urls' for quality metrics: majestic SEO, MOZ, similarweb and so on. I usually check for Trust flow, Citation flow, Page rank, Domain Authority, Alexa rank, Traffic and unique visits. These checks are necessary to make sure that we are dealing with worthy people only.
d. Proofreader - Anyone who works in this field must have a keen eye for grammatical errors and misspelled words, especially the anchor texts. Links must also be accurate at all times.
I've been working in this field for more than 4 months now.
1. I have 2+ years experience as a Researcher/Curriculum Developer. 2. 5 months experience in BPO email processing. 3. Currently worked as a real estate assistant - Vacate Manager for Approved Realty.
Being in the ESL industry for more than 7 years has helped improve my English Skills in both Speaking and Writing. I can also teach the Language to other nationalities such as Koreans, Japanese, Chinese and Taiwanese. In Addition, my Call Center experience has helped me enhance my English Communicative skills to Native English Speakers (i.e. Americans, British, Canadians and Australians).
For 8 months I have written blogs for a Japanese online English school. Now I focus on SEO - proofreading.
Back in January, 2014, I worked as a Video Repair Agent for COMCAST in SITEL, Ortigas, Pasig City, Philippines. I did some up selling for their bundled products so customers can get discounts or enroll them in a Promotional period. In addition, when I was still working in HELP English Language Program, Incorporated as an ESL Curriculum Developer, I did some audio recordings mainly dialogues for language purposes, sometimes focusing on Business English which included Marketing or "on-the-phone" business scenarios. I also do Social Media Marketing / Facebook Marketing / Word of Mouth Strategy to promote my Freelance English Tutoring Program and I am currently running or managing a Home-based English Tutoring online in partnership with a long-time Japanese friend. In addition, I also did some prospecting/Lead Generation for Kick-point (Activationsap.com.au). I am now focused on SEO nowadays when it comes to marketing.
Though I'm a graduate of Information Technology, my experience in this field is very minimal that I consider them as no experience at all. However, I'm willing to study these skills again if needed.
As an ESL Curriculum Developer, I needed to learn how to use CS3 and CS5 Photoshop to edit images I use for my materials. Furthermore, I can design logos in Photoshop if needed (as long as specifications/samples are presented.
Back when I was still studying in College. I already forgot the fundamentals but I'm willing to improve on them again if needed.
Currently, in our Home-based English Tutoring online, one of my jobs is to send notification to our students regarding updates such as Weather report in the Philippines, Cancellation of classes and offering additional services to make them stay with us. I learned Telephone handling in Call Center. I have spoken to different kinds of clients/customers including handling irate ones.
Recently, I've provided real estate services (Australia) such as Rent Application and Inspect Real Estate calls, Prospecting, Lease Renewals, handling Vacates (Vacate Manager), Comparative Rental Marketing Analysis, etc.
I manage different projects in a month focused on SEO.