Benigno

Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $1.87/hour ($363.64/month)

Associates degree

Last Active

September 28th, 2020 (2075 days ago)

Member Since

October 5th, 2014

Profile Description

I have been in the BPO industry for 7 years. Way back 2009 I was I hired as a Technical Support representative for an anti virus Technical Account. I also became a part of the escalation team back then. After 3 years, I was re-profiled and became a TIER 3 Technical Support for an all around tech account. What we do is we instruct our customers on how to fix their technical/computer problems over the phone.We also remotely access their machines for instances wherein an elderly customer is unable to follow verbal instructions. After a year I resigned and transferred to another company and worked as a Technical Support representative for an ISP/Cable company. After spending 6 months I then transferred to an outbound based call center and became a Supervisor for over 10 months. What I normally do is observe and audit agent calls to ensure that they follow the process and covert each call into sales,Identify challenges detrimental to our production and hit our daily quotas and targets, I impart working habits and share the value of teamwork to my people I also send daily reports using MS Excel/Word. I also worked virtually for a year and a half for US based company. I was an all around admin assistant. I handled people, posted blogs and did telemarketing for the said company. I also became a part of their recruitment team. I do the interviews and assessments for new applicants.

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Basic Information

Age: 40

Gender: Male

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Address

Tests Taken: IQ
Score: 125: DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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