Overview
Looking for full-time work (8 hours/day)
at $2.27/hour ($400.00/month)
Associates degree
Last Active
September 28th, 2020 (1618 days ago)
Member Since
October 5th, 2014
Profile Description
I have been in the BPO industry for 7 years. Way back 2009 I was I hired as a Technical Support representative for an anti virus Technical Account. I also became a part of the escalation team back then. After 3 years, I was re-profiled and became a TIER 3 Technical Support for an all around tech account. What we do is we instruct our customers on how to fix their technical/computer problems over the phone.We also remotely access their machines for instances wherein an elderly customer is unable to follow verbal instructions. After a year I resigned and transferred to another company and worked as a Technical Support representative for an ISP/Cable company. After spending 6 months I then transferred to an outbound based call center and became a Supervisor for over 10 months. What I normally do is observe and audit agent calls to ensure that they follow the process and covert each call into sales,Identify challenges detrimental to our production and hit our daily quotas and targets, I impart working habits and share the value of teamwork to my people I also send daily reports using MS Excel/Word. I also worked virtually for a year and a half for US based company. I was an all around admin assistant. I handled people, posted blogs and did telemarketing for the said company. I also became a part of their recruitment team. I do the interviews and assessments for new applicants.
Top Skills
Other Skills
Basic Information
- Age
- 39
- Gender
- Male
- Website
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- Address
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 0
- Influence: 0
- Steadiness: 0
- Compliance: 0
- English
- C2(Advanced/Mastery)
- Government ID
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“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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