Marteen

Remote IT Service Delivery Manager | ITIL 4 Certified | Incident, Change & SLA G

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Overview

Looking for full-time work (8 hours/day)

at $16.55/hour ($3,200.00/month)

Bachelors degree

Last Active

July 8th, 2026 (7 days ago)

Member Since

July 12th, 2021

Profile Description

I help growing tech companies implement structured IT service delivery without hiring a full-time operations manager.

With 15+ years in enterprise IT environments including banking and global outsourcing firms, I specialize in:

• ITIL-based Incident, Change, and Problem Management
• SLA design and performance governance
• Major incident coordination & root cause facilitation
• KPI reporting & service review cadence
• ITSM optimization (ServiceNow, Jira, Ivanti, ClickUp, Asana)
• ETL & critical data flow oversight

I’ve led transitions from vendor-managed support to fully in-house operations, reduced incident recurrence through structured RCA, and aligned technical teams with business stakeholders for measurable service improvements.

If your team is scaling but lacking operational structure, I provide fractional IT service leadership remotely.

Let’s build a system that works — not just tickets that close.

Top Skills

Project Management

Experience: 5 - 10 years

Customer Support » SaaS

Experience: 2 - 5 years

Customer Support » IT

Experience: 10+ years

Office and Administration » SAP ERP

Experience: 10+ years

Office and Administration » AI Tools » AI Automation

Experience: 6 months - 1 year

Other Skills

Basic Information

Age: 37

Gender: Male

Website: Sign Up with Pro Account to View

Address: Dasmarinas, Cavite

Tests Taken: IQ
Score: 125: DISC
Dominance: 45
Influence: 25
Steadiness: 13
Compliance: 18: English
C2(Advanced/Mastery)