An experienced Customer Service Professional with more than 9 years in account management and call center operations serving a clientele of overseas-based customers.
• Possesses solid background in Customer Service team supervision, with demonstrated ability to gain and maintain customer confidence, and demonstrated expertise in identifying customer needs and presenting appropriate resolutions.
• Proactive, honest, disciplined and dedicated to work.
Capable of timely accomplishing assigned tasks with minimal supervision.
Passionate about learning and acquiring new trainings and sharing them to help others improve as well.
• Proficient in MS Office programs such as Word, Excel and PowerPoint
• Has excellent written and oral communication skills and outstanding customer service orientation.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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