I have worked in the call center industry for nearing 8 years, and I have gone through several lines of business, both for voice and nonvoice accounts.
I always make it a habit to make sure I do well in my work, and for that to happen, I equip myself with the necessary information I would need regarding the job. In doing so, I often do my best to make sure I specialize or familiarize myself with the processes on my own. There is nothing wrong though with asking questions, if the need arises.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.