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Overview
Looking for part-time work (4 hours/day)
at $5.35/hour ($518.18/month)
College Graduate - UST
Last Active
October 1st, 2014 (4267 days ago)
Member Since
October 1st, 2014
Profile Description
English Mentoring
• Facilitate in the learning of the English language through coaching with the help of multi-media materials.
• Keep track of the learner’s progress and work on points that may be improved on.
Quality Assurance
• Provide feedback on calls taken by agents based on product knowledge and quality guidelines.
• Provide a fact-impact-solution coaching method through evaluations to assist in agent growth and development.
• Facilitate and attend client calibration for quality.
• Proficient with use of NICE Application and data gathering.
• Part of the pilot team that provides real time feedback to agents for product growth and ensure holistic development.
• Generate and interpret trending reports.
• Client coordination and management.
• Conduct training with agents and supervisors in line with quality guidelines and updates.
Top Skills
Other Skills
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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Judy Bass
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