Entry Level

Overview

Looking for part-time work (4 hours/day)

at $3.41/hour ($300.00/month)

Bachelor of Science in Business Accountancy Major in Computer Studies

Last Active

September 22nd, 2014 (3734 days ago)

Member Since

September 22nd, 2014

Profile Description

I was a Fraud Analyst in Convergys Philippines from March of 2010 to May of 2012. I was a fraud analyst and my job is check if there is any unusual spending from the card. Every call is a different scenario some callers are irate and you have to explain what happened to their card and have it fixed. In some cases we call our card members to have the card replaced because the account has been compromised. Some card members call just to activate the card. There are times that the account holder is calling to a point of sales which there card is being decline you need to explain and discuss what happened and have it worked. Some scenarios you need to do outbound call to check the charges of the account if it’s valid and we also leave a message to call us to have to blocked remove from the card. Being a fraud analyst you need to be patient and calm. Multi-tasking is also important.
There are 3 components to pass the metrics the first one is Average Handling time (AHT), 2nd Customer Survey (CSAT), and the last one is the Attendance.
From May of 2008 to February of 2010 I was a Sales representative at Etelecare Global Solutions. My job is to convert calls to sales. I was with Sprint back then. To pass the metrics you have to sell phones, accessories, connection cards and Quality Assurance and attendance. I was one of the top agents in our shift that time. We don’t have permanent schedule so you have to adjust. Every quarter the metrics is different based on the clients. Every call is important because you need to convince the caller to buy phones and sign up with a two year contract.