Rojen

Project Manager, Customer Support, Sales, Facebook Assets

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 13th, 2024 (2 days ago)

Member Since

June 30th, 2021

Profile Description

I am a Senior Multi-Skilled Freelancer with a diverse set of experiences in project management, Facebook assets and marketing, and sales. I am a self-starter, proactive and results-driven individual, with strong communication and problem-solving skills. 

Moreover, as someone with 2 years of experience in customer support, 1 year of experience in executive customer relations, and 2 years of experience as a quality analyst, I have developed a set of skills that are essential to delivering exceptional customer service and ensuring customer satisfaction.
As someone with a diverse set of skills and experience, I am confident that I can excel in a role that requires a mix of customer support, executive customer relations, quality analysis, sales, project management in e-commerce, Amazon FBA specialization, and social media management and Facebook ads management.
1. Customer support: I have 2 years of experience in customer support, where I developed excellent communication skills, both verbal and written, and the ability to empathize with customers and understand their needs. I have experience in handling customer inquiries, and complaints, and resolving issues in a timely and effective manner.

2. Executive customer relations: As an executive customer relations specialist, I have experience in handling complex customer issues that require a higher level of expertise and attention. I have developed strong problem-solving and critical thinking skills, and the ability to manage customer relationships at the executive level.

3. Quality analysis: In my role as a quality analyst, I have experience in monitoring and evaluating customer service interactions, and ensuring that they meet established quality standards. I have experience in identifying areas for improvement, developing training materials, and providing feedback to customer support representatives to improve their performance.

4. Sales: I have experience in sales, with a focus on e-commerce platforms such as Amazon, Shopify, and WooCommerce. I have experience in identifying customer needs, creating persuasive sales pitches, and closing deals.

5. Project management in e-commerce: I have experience in project management in e-commerce, with a focus on managing product launches, inventory management, and order fulfillment. I have experience in creating project timelines, identifying project risks, and developing contingency plans.

6. Amazon FBA specialist: I have experience in Amazon FBA (Fulfillment by Amazon) and have expertise in managing Amazon accounts, optimizing product listings, and analyzing performance metrics to improve sales.

7. Social media management and Facebook ads management: I have experience in developing social media strategies, creating engaging content, managing social media communities, developing and managing Facebook ad campaigns, and analyzing performance Upgrade to see actual info summary, my diverse set of skills and experience in customer support, executive customer relations, quality analysis, sales, project management in e-commerce, Amazon FBA specialization, social media management, and Facebook ads management, make me a well-rounded professional who can thrive in a variety of roles. I am confident that I can leverage my skills and experience to deliver exceptional results in any position that requires a mix of these skills.

Top Skills

E-Commerce » Inventory Management » Quality Control

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Other Skills

Real Estate » Appointment Setting

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Human Resources

Office and Administration » Transcription

Office and Administration » Data Entry

Basic Information

Age
37
Gender
Female
Website
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Address
Cebu, cebu
Tests Taken
IQ
Score:  105
Uploaded ID
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