People SKills , The most important customer service skill is the ability to deal with people. I have a strong People Skills not only mean smiling and providing warm remarks, it also means knowing not to take it personally. Reading and Vocabulary Skills , There is a large amount of reading, writing and typing involved in the customer service industry, such as updating accounts, taking orders or typing out customer responses. I have a strong Reading Skills
spending less time trying to understand and more time focusing on the customer. This also applies to writing and vocabulary skills, which become especially important when providing information. Misspelled words and improper grammar on the part of a customer service agent makes him and the company look unprofessional. Listening skills,
You must be able to hear and understand what people are saying. I have strong Listening Skills addressing the customerneeds and inquiries in a quick and efficient manner. Problem-Solving and Resolution , Resulting resolutions should be accurate and presented in a timely and professional manner. Providing the pleasant experiences, that customers remember most.
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