• Balance between goal and process oriented culture
• Handles customer inquiries with ease and effectiveness
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Provided initial patient care and assessment
• Identified patients’ conditions to address nursing care
• Provided and managed goal-oriented patient care by utilizing established nursing processes and principles
• Established nursing diagnoses, written plan of care and formulation, implemented of treatment and evaluation of care
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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