I am a respected builder and leader of quality-focused team; instill a shared, enthusiastic commitment to quality as a key driver of company goal attainment. Lead by example and ensure continuous training of employees on aspect of the QA systems. Ensures that all quality procedures are documented, audited and maintained in all other areas of the company.
Below are my areas of expertise that I acquired from training and years of experience.
Customer Service Management
Complaint Handling & Resolution
Quality Assurance
Process Improvement
Team-building & Training
Cost-Reduction Strategies
Training and Development
Customer Satisfaction
Enhancement
Front-End Supervision
Root Cause Analysis
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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