Virtual assistant,Proof reading, etc.

Overview

Looking for full-time work (8 hours/day)

at $1.70/hour ($300.00/month)

BSba Commerce

Last Active

July 15th, 2010 (5267 days ago)

Member Since

July 15th, 2010

Profile Description

Sept 2, 2006 – Aug 19, 2009
TELETECH - Customer Care Management Philippines Inc.
FEBRUARY 2008 – 2009
OPERATIONS SUPERVISOR – T-Mobile USA
• Shift management capabilities and ability to manage varying skills of employees
•
Analytical ability to decipher statistical performance reports
•
PESOS trained coach
• Strong multi-tasking and delegation skills
• Strong communication skills
• High level interpersonal skills
• Ability to deal with conflict in a positive fashion
• Computer literate with experience using Microsoft Office Products
SEPTEMBER 2006-FEBRUARY 2008
TECHNICAL SUPPORT REPRESENTATIVE II - Verizon Online Account
Broadband Essentials and Extras Department (VASIP)
• Provide technical support for customers with DSL connectivity issues
•
Provide technical support for customers with Verizon Internet Security Suite (VISS) issues and basic support for Games On Demand issues
• Provide assistance (floor support) to newly hired agents (nesting)
• Provide assistance to co-employees on best call practices
• Acted as an assistant team leader by managing team in the absence of team leader during meetings, trainings or if the team lead is on Vacation leave.
•
Performed tasks that the team lead assigned
Dec. 2002 – August 2006
PHILPPINE PORTS AUTHORITY
HARBOR ASSISTANT
• Take charge of issuing clearance of all fast craft vessel and RORO vessels in Muelle Loney river wharf.
•
Keep custody of the document, logbook and daily reports
• Give assistance to the inquiries of the passengers and clients.
SPECIAL COLLECTION OFFICER AND TALENT
•
Supervise the activities of the Special Collecting Officers.
•
Keep custody of the document, logbook and daily reports
•
Review/ Check computation issued by the Operation Officers.
• Keep custody of the collections and accountable forms.
• Prepare Daily Report of Collections, Remittance Advise and Monthly Finance Reports.
• Maintain and update subsidiary ledgers, cashbook.
• Update Terminal Supervisor of the status of aging accounts Receivables.
• And insure a Collection Efficiency Rate of 96%.
• Issue forms to accountable officers.
• Perform other related tasks that maybe assigned from time to time.
QUALIFICATIONS:
Proven knowledge in troubleshooting (ISPs Both Dial and DSL)
Proven skills in Business and Customer Orientation.
Fluent in Filipino and English language
Proficient in Microsoft Office, Ibm Lotus ,Excel,