Current Employment Status:
Hired Full Time on Oct 22, 2025
I am a detail-oriented IT professional with over 15 years of experience in technical support, IT asset management, and service delivery recently focused on presales support activities. I take pride in staying one step ahead: consistently clocking in before shift hours, completing tasks ahead of deadlines, and creating step-by-step documentation that helps both new and current teammates work smarter.
In my roles at Sourcepass and Accenture, I worked closely with internal teams and clients to ensure smooth handovers, fast asset readiness, and proactive technical coordination especially during pre-implementation phases. I believe in delivering not just support, but structure. I thrive in roles where I can bring clarity, improve systems, and contribute to the bigger picture.
Currently seeking a new opportunity where I can support solution delivery, collaborate with technical teams, and continue helping organizations move forward with confidence and efficiency.
Experience: 5 - 10 years
Support in Network Infrastructure and Solutions
Experience: 10+ years
○ Clear and empathetic communication with customers. ○ Active listening and understanding customer needs. ○ Explaining technical concepts in a simple and understandable manner.
Experience: 10+ years
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