Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

college

Last Active

July 11th, 2016 (3076 days ago)

Member Since

September 11th, 2014

Profile Description

Below is my previous work experience including tasks that i handled :
Inside Sales Associate
MyOutDesk.ph
February 28, 2014 – Present
? TASKS
o KUNVERSION
• SETS APPOINTMENTS FOR KUNVERSION LEADS
• Handle ALL new leads
• first call in 5 min, 3 calls in first 24 hours and 4 more calls in the next 4 days if no answer.
• Send follow up emails,
• Set reminders for agents and put in notes regarding Lead info
• Update lead info
• Set alerts regarding lead classification and preference
• Enters “ Daily Blogs”
regarding Listings and Search Categories of the site
• Follow on all “ACTIVE LEADS”
• Makes REMINDER PHONE calls
o MOJO
• Circular calls
• Lead “HOME VALUATION” calls
• BUYER/ SELLER lead search
o Boomtown
• SETS APPOINTMENTS FOR BOOMTOWN LEADS
•
first call in 5 min, 3 calls in first 24 hours and 4 more calls in the next 4 days if no answer.
• Send follow up emails,
• Set alerts regarding lead classification and preference
• Makes REMINDER PHONE calls
• Set reminders for agents and put in notes regarding Lead info
? TOOLS
o RING CENTRAL
o EXCEL
o SKYPE
Leads SLead Specialist
? Training Topics
o Real Estate in the U.S. Overview
? Real Estate Introduction, Transaction process, History, Theory, Forms
? REO, legal process
? Short Sales, short sale packages
o Real Estate Social Media Overview
? Facebook
? Twitter
? Youtube
? Trulia
? Craigslist
o Lead Scripts
? Leads and Lead Generation
? 10 Days of Pain
? 21 Days of Gain
? Drip Campaign
? Scripts, Tree Scripts
o Internet Marketing
? Mastering Lead Management
? Internet Lead conversion tactics
? Dominating Social Media
? Search Engine Optimization
? Classified Services
? Paid Advertising
? Blogging for Business
? Marketing and Generating Listings online
o Lead Management Programs
? eEdge Pro/ Market Leader
? Boomtown
o eEdge
o Market Leader/ eEdge Pro
Emergency Roadside Assistant
Exl Service Phils.
November 15,2012 to Feb 2014
• Serves as Officer In Charge and answers directly to Assistant Manager and Manager
• Considered as Subject Matter Expert
• Supports and Handles a Particular Team and is responsible for Handling Urgent calls
• Supports and helps with training and other product relative activities
• Creates reports and logs regarding statistics of the team
•
Serves as Floor Support. Extend assistance to regular roadside assistants in addressing
process related queries.
• Provides proper Coaching and Feed back
• Also helps in auditing QUALITY and CUSTOMER EXPERIENCE scores for the team handled
•
Responsible for politely and calmly handling difficult and confused customers
•
Fills out emergency incident reports
•
Concisely notes accident details
•
Dispatches appropriate services to the need of the customer ( part of this is, having the ability to
distinguish which kind of service the customer needs)
Senior Appointment Coordinator
EXL service Phils.
April 5, 2010 to November 10,2012
• Serves as Officer In Charge and answers directly to Assistant Manager and Regional Field Manager(Client)
• Considered as Subject Matter Expert
• Supports and Handles 10+ Appointment Coordinators and is responsible for Handling Urgent calls
• Provides proper Coaching and Feed back
• Also helps in auditing QUALITY and CUSTOMER EXPERIENCE scores for the team handled
• Supports and helps with training and other product relative activities
• Create reports and logs regarding statistics of the team
• Serves as Floor Support. Extend assistance to regular Appointment Coordinators in addressing process related queries.
• Serves as Primary support to take over daily AC tasks in the event a regular AC is on unscheduled / scheduled leave
• Serve as liaison between the Asst Manager and ACs in delegating tasks to other team members in the event that more than 1 regular AC is on unscheduled / scheduled leave
• Provide coverage and accomplish deliverables in the absence of a co – worker as deemed necessary
• Serve as liaison between AM and ACs in delegating tasks to other members of the unit when necessary
Appointment Coordinator
• Handles appointment scheduling for 6 American Auditors
• Provide and deliberate requirements and information to the insureds(clients).
• Responsible for politely and calmly handling difficult and confused customers
Custom Service Representative
APAC Customer Services, Inc.
TIER 2 (claims adjuster)
Feb 14, 2008 to Nov 19,2009
Tasks:
• Acts as OIC in the absence of my immediate supervisor.
Analyzes performance through report
• Reviews and determines claim payment information involving claim adjustments.
• Acts as subject matter expert of the account.
Provides floor support to the newly hired representatives.
• Handles escalated calls.
• Trained in 3 skills.
• Provides generation, logging, and accurate tracking of call statistics.
• Provides feedback to supervisors, Operations Manager, and Trainers on areas to improve productivity and procedures.
• Provide developmental feedback and ongoing training to CSR
TIER 1
Oct 21, 2006 – Feb 14, 2008
Tasks:
• Provides world-class customer service by giving complete and accurate benefit and claim information to healthcare providers.
• Reviews and determines claim payment information. Became part of the ELITE CSR’s group (Top CSRs in the account) four times. Commended by the management for exceptional CUSTOMER service and EXCELLENT LEADERSHIP.
• Strong English Communication and Problem-solving skills.