I've been in the BPO industry for 6 years now, but everyday is always a challenge. As a Customer Account Executive (CAE) I used to give the assistance and advice provided by a company to those people who buy or use its products or services, taking care of the customer's needs by providing and delivering professional, helpful, high quality service. The most important in this industry is communication & respect so there would be competitive advantage with services, exceeding customer expectations, can improve customer loyalty.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.