Freelancer, Customer Service Rep, Quality Specialist

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.00/month)

BS Nutrition and Dietetics

Last Active

October 30th, 2014 (3779 days ago)

Member Since

September 10th, 2014

Profile Description

Consistently sent immediate email to supervisors and provided instant feedback on performance concerns, disconnected calls and auto fail calls.
Performed quality monitoring, evaluated and reported all agents.
Actively used quality management system to compile, track and trend agent performance.
Analyzed call trends and identified agent and opportunities and provided recommendations to management.
Participated in internal calibrations with Quality and Operations and ensured consistent scoring.
Participated in assisting improvement on quality performance.
Tracked call results and conducted trend analysis based on results of monitors and improved quality and training needs.
Strong Interpersonal communication skills.
Problem analysis and problem solving.
Organizational skills and customer service orientation.
Adaptability and ability to work under pressure.
Initiator.
To solve customer’s problems in an effective/creative manner.
Excellent multi-tasking skills.
Proficient with Excel, Word Strong communication and problem solving skills both written and verbal.
Excellent time management and organizational skills.
Self-motivated and able to work independently.