Appointment setter/ Virtual assistant/Customer Service Representative/trainer

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

College Graduate

Last Active

September 11th, 2014 (3828 days ago)

Member Since

September 9th, 2014

Profile Description

Customer Service Representative/trainer with over 9 years of experience in the Call Center Industry. Handled telecommunications billing, basic troubleshooting, flight bookings, and computer accounts. Aiming to use my proven Customer Service, Sales and Communication Skills to effectively contribute to the success of your Company.
With those years of massive experiences, I was able to master the principles of providing the highest level of service to customers.I listened attentively not only to the words they utter but also to their feelings, I express sincere empathy, establish rapport, have great product knowledge, focus and confidence in dealing with customers .
I also develop the skills of communicating with the other departments including top executives to ensure consistency of excellent service.
As a CSR, some of my major tasks include Analizing and explaining bills, check overdue accounts, make collection calls and process payments.
On top of my work in the Call Center Industry, I also experienced working as a Virtual assistant and an Appointment setter
for Real Estate professionals in Pennsylvania and Arizona.My task includes posting ads and updating accounts in Craigslist, Backpage.com., Facebook, Google+, Youtube and other social Networking sites and our Market leader website.I also did cold calling for Expires,For Sale by Owner FSBO’s, and "just listed" leads.
I am proficient in using the following software and applications. MLS, REDx, Vulcan7, Craigslist, Intelius Prime, Skype, Cole resources, teamviewer etc. I am also open to learning other applications that your company uses.