Your Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $1.72/hour ($327.27/month)

Associate in Computer Studies

Last Active

September 18th, 2014 (4286 days ago)

Member Since

September 9th, 2014

Profile Description

In Teletech Customer Care Management, Ivanjerie de Asis worked as a technical support specialist for laptops/notebooks. She provided effective and timely resolution of a range of customer inquiries, strived for one-call resolution of customer issues, increased the customers’ experiences by providing on new products and service through up selling opportunities.
She started as Customer Service Associate in CMC (Back office/non-voice account) here at Logica. She is part of the Jeopardy Management Team who investigates and analyses cases before endorsing them to Front Office team (UK Based) for customer contact. Her responsibilities are: Analyse and process/complete requests as assigned following quality metrics and service level agreements; Ensure fast and accurate turnaround of work; Solve problems using agreed upon procedures; Develop a comprehensive understanding and mastery of all tools and back-end systems to complete requests; Remain updated on products, policy, procedure and other important operational issues.
Then she was given an opportunity to move to another project which is Adecco under Recruitment Process Outsourcing Services and promoted to Senior HR Analyst on July 2011. She acts as a subject matter expert on escalations and special cases and developed an understanding of high-level processes. She also ensures fast and accurate turnaround of work. Part of her responsibilities are delegating tasks, creating and sending weekly and monthly reports, attend to client calls, updating process documents, creating cheat sheets and other supervisory tasks.