Joshua
Customer Success Leader | SaaS Retention and Revenue Growth
With Timeproof
Overview
Looking for any work (8 hours/day)
at $16.64/hour ($3,200.00/month)
Bachelors degree
Last Active
June 26th, 2026 (yesterday)
Member Since
June 7th, 2021
Profile Description
Strategic Customer Success & Operations Leader with 8+ years of experience driving retention, revenue growth, and operational excellence in high-growth SaaS environments. Currently managing 8 CSMs at Turnitin, overseeing a global portfolio of 9,000+ accounts totaling $24M ARR. Proven track record in reducing churn, optimizing onboarding, streamlining team operations, and coaching high-performing teams. Experienced in Small and Medium Business to Mid Market account management and leading cross-functional initiatives with Sales, Product, and Support to maximize customer value and operational efficiency.
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Customer Support » SaaS
Experience: 5 - 10 years
Office and Administration » Client Relationship Management
Experience: 5 - 10 years
Other Skills
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Calamba, Laguna
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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