Customer Service General Care for TELCO account SPRINT postpaid, My duties and responsibilities was activating handset, programmed it for call, text, and web service. it depends on customers monthly service plan, and doing the basic trouble shooting and upselling if the customer has a busted or old handset im going to offer them upgrades.. ESN swapping or phone swapping activation. Telco account, Financial account, Technical Support are the combination of accounts that i can handle..
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