• Monitoring Agent’s performance daily by listening to and evaluating calls based on client’s goals and expectations.
• Attends and participates in calibration sessions (internal and external) to ensure consistency in scoring evaluations.
• Attends and participates in meetings with QA team managers, QA coordinators and QA Managers to ensure consistency in scoring evaluations
• Maintains agent’s evaluation files to ensure accurate and consistent documentation is kept for dissemination to other departments.
• Performs other duties as assigned.
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Gaurab - Adhikari
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.