Emerald

Qualtiy Assurance Specialist

25 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $4.69/hour ($454.55/month)

Bachelor in Science in Commerce Major in Information Technology

Last Active

September 4th, 2014 (4295 days ago)

Member Since

September 4th, 2014

Profile Description

• Monitoring Agent’s performance daily by listening to and evaluating calls based on client’s goals and expectations.
• Attends and participates in calibration sessions (internal and external) to ensure consistency in scoring evaluations.
• Attends and participates in meetings with QA team managers, QA coordinators and QA Managers to ensure consistency in scoring evaluations
• Maintains agent’s evaluation files to ensure accurate and consistent documentation is kept for dissemination to other departments.
• Performs other duties as assigned.

Top Skills

Other Skills

Basic Information

Age
26
Gender
Female
Website
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Address
Tests Taken
None
Government ID
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