18 years of total experience
Oct 2019 - Apr 2021
1 year 7 months
Digital Marketing StrategistGoogle Operations Center
|
Philippines
IndustryCall Center / IT-Enabled Services / BPO
SpecializationDigital Marketing
RoleOthers
Position LevelNon-Executive
Apr 2018 - Oct 2019
1 year 7 months
Account Management SpecialistService Source
|
Philippines
IndustryKPO
SpecializationSales - Corporate
RoleSales Executive/Account Manager
Position LevelSupervisor / 5 Years & Up Experienced Employee
May 2016 - Mar 2017
11 months
Team LeaderUber Systems Inc.
IndustryCall Center / IT-Enabled Services / BPO
SpecializationCustomer Service
RoleSupervisor/Team Lead
Position LevelSupervisor / 5 Years & Up Experienced Employee
Nov 2014 - Mar 2016
1 year 5 months
Quality Assurance OfficerBaycorp
IndustryCall Center / IT-Enabled Services / BPO
SpecializationQuality Control/Assurance
RoleQuality Control/Assurance
Position LevelSupervisor / 5 Years & Up Experienced Employee
Mar 2014 - Sep 2014
7 months
Quality Assurance AnalystCSS Corp
|
Central Luzon, Philippines
IndustryCall Center / IT-Enabled Services / BPO
SpecializationQuality Control/Assurance
RoleQuality Control/Assurance
Position LevelSupervisor / 5 Years & Up Experienced Employee
May 2011 - Feb 2014
2 years 10 months
QA SpecialistAcquire Asia Pacific
IndustryCall Center / IT-Enabled Services / BPO
SpecializationCustomer Service
RoleSupervisor/Team Lead
Position LevelSupervisor / 5 Years & Up Experienced EmployeeMonitors phonecalls to ensure compliance to set and program-specific requirements. Handling weekly QA Calibrations and weekly meeting with the Operations.
Mar 2009 - Dec 2010
1 year 10 months
CaregiverMonterey Home Care Services
IndustryHealthcare / Medical
SpecializationHealthcare - Nurse/Medical Support & Assistant
RoleOthers
Position LevelNon-ExecutiveWork as a Nursing Assistant in Monterey, California.
Assisted living for elderly people. Providing personal care to patients in private home settings and be designated Home Health Aide.
May 2006 - Jan 2009
2 years 9 months
Quality Assurance SupervisorTeleperformance USA
IndustryCall Center / IT-Enabled Services / BPO
SpecializationCustomer Service
RoleSupervisor/Team Lead
Position Level1-4 Years Experienced Employee
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