I had a good 2-year experience in a call center industry as my first job in which I was able to be positioned in a customer service for a telecom company.
After which, I moved to a background screening company and have been there for 5 years now which deals basically with direct communication with the clients via email to update them with the status of their reports, inform them of necessary documents required for their check,
answer queries regarding their report, works/communicates with the operations team to disseminate client requests for their reports and make necessary follow up for any incomplete documents required.
Working at this company, I was able to strengthen/enhance my efficiency more when it comes to administrative aspect of the company.
This company has also given me the privilege to step up into my career ladder mainly because of the skills I was able to impose such as being excellent in my English communication skills, (which
also includes being clear with your words to your clients, usage of positive scripting, if necessary,
and using professional/corporate emails efficiently) being keen to instructions and by using my own judgement/decision,
if the situation requires for it, in doing my work by using a logical approach and by being organized and diligent with every tasks that I do.
I have a strong intent of joining a company, though only as a part time,
apart from my current job to help me step another ladder up and enhance more my strengths in the administrative side of the company.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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