I developed computer proficiency and improved my English literacy level because of my call center experiences since 2004. I was an outbound call center agent, administrative assistant in a real estate company, office coordinator in a collection agency, advanced technical support for satellite TV, level 2 technical support representative for high speed internet service provider and a customer care representative for cable TV, internet and digital phone company. I am currently a trainer running new hire classes and refresher courses.
As a collection representative for the #1 telecom here in the Philippines, we extract subscriber information with delinquent balance from the system, export the list to a spread sheet and send collection letters to the extracted list. These,
made me very proficient with Microsoft Office application and very receptive in learning new software.
Working in a BPO for almost 10 years now has enhanced my communication and writing skills.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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