can read and write hiragana and katakana
basic Japanese, intermediate Filpino, fluent in English & Ilonggo
Customer service Representative for 4 yrs
Collections Specialist for 5yrs
Account Resolutions Specialist for 5yrs
Taught English grammar vocabulary for 10 years
Experience: 5 - 10 years
May 2007- June 2011 Direct Sat USA -assist technicians on closing their jobs with data entry on equipments used and notations Smoke Assist- customer support processed replacements and reshipping, address missing items and complaints April 2022- February 2023 Auto anything, Morris 4x4 customer support through incoming and outgoing calls, assisting customers with replacements and reshipping, address missing items and complaints Through Zendesk
Experience: 10+ years
May 2023- March 2024 with Telus KMB under FSTCCS, Canada purely outbound calls for Smart Home Security, Mobility and living well companion November 2015-February2021 Worked for Wells Fargo Bank EGS as account resolutions specialist in the recovery department assisting with customer's payments for their charged off accounts through settlements and minimum paymnt programs June 2011-Sept2015 GE Capital retail bank/Encore receivable management assisting with customer's payments for bringing up to date their delinquent accounts through settlements and minimum paymnt programs
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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