I have been in the BPO Industry for the last 11 years. I have worked as a Customer Service agent majority of those years and as a Tier II agent as well. As a Tier II agent, I help assist and resolve issues of escalated calls. I answer client emails and calls. I was a QA Analyst and have been a top performer for most of my years.
When I moved to Author Solutions, I was assigned to one of their top accounts to help out authors with their concerns regarding their book publication. I also answer email inquiries.
I strive to perform and excel. With my experience, I know how clients work and what is needed in the business. I am able to work with less supervision and like to figure things on my own.
I want to have a long term and stable job that can help businesses strive.
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.