Virtual Assistant with Excellent Attention to Detail & Timeliness

Overview

Looking for full-time work (8 hours/day)

at $2.35/hour ($454.55/month)

College Graduate

Last Active

September 7th, 2014 (4291 days ago)

Member Since

August 27th, 2014

Profile Description

I have done a lot of email and schedule management, reports analysis and presentation, scheduling of appointments and meetings, and back end research.
I have excellent oral and written communication skills and have a very keen eye for detail.
I also make sure I adhere to deadlines, and if possible, even exceed expectations by finishing my work early.
I am an expert in Microsoft Office tools and I also have a lot of experience working as a mentor when I was in the call center industry.
I am also experienced with hiring, product training, capacity planning, business continuity, quality control, and addressing customer escalations.
I have also undergone several trainings and certification that further helped me improve my skills, some of which were the:
Art of Call Center Management, Covey Leadership Training: 7 Habits of Highly Effective People;
ISO Certification for Customer Service; Six Sigma Yellow Belt Certification; and Targeted Selection Certification.
I have completed the “Great Leader, Great Teams, Great Results” Covey training as well as the “7 Habits of Highly Effective People.”
I am also familiar with different tools such as CMS, Rumba, Kana, Blue Pumpkin, eWFM, NICE, Verint, SAP, and all Microsoft Office tools.
I have excellent organizational and analytical skills that helped me successfully manage day to day Operations, both onsite and offsite.
I am very proactive and I collaborate with the team for a quick and effective resolution.
I would like a long term and stable job where I can be part of a team that can also help me grow professionally.
I look forward to helping you maintain and grow your business.