Sr. Ops Mgr/Ops Director/Team Lead/ Property Mgr/Healthcare VA/ Analyst

With over 15 years of experience in the telecommunications industry, I have developed deep expertise across customer service, technical support, operations, and executive leadership roles. My career began on the frontlines as a Customer and Technical Support Representative handling telco mobility services — including billing, provisioning, network troubleshooting, device support, and escalations — for major telecom clients. As I progressed into leadership roles, I successfully managed high-performing teams and large-scale contact center operations, ultimately serving in managerial and director-level capacities. I led cross-functional teams, improved operational KPIs, and spearheaded initiatives in workforce planning, quality assurance, and process optimization

Worked for COMCAST a US based company for telco and internet cable provider Billing, Technical, Customer Service (chat and voice), Management, Sales, Retention and SMB is what I handled. Biggest headcount I overlooked at is above 500 HC. With over 15 years of experience in the telecommunications industry, I have developed deep expertise across customer service, technical support, operations, and executive leadership roles. My career began on the frontlines as a Customer and Technical Support Representative handling telco mobility services — including billing, provisioning, network troubleshooting, device support, and escalations — for major telecom clients. As I progressed into leadership roles, I successfully managed high-performing teams and large-scale contact center operations, ultimately serving in managerial and director-level capacities. I led cross-functional teams, improved operational KPIs, and spearheaded initiatives in workforce planning, quality assurance, and process optimization

Experienced property owner and self-managed landlord with hands-on expertise operating a 6-door apartment rental business. Skilled in all aspects of residential property management, including tenant screening, lease administration, rent collection, maintenance coordination, and legal compliance. Adept at managing day-to-day operations, budgeting, vendor relationships, and ensuring high tenant satisfaction and retention. Proven ability to maintain profitable occupancy, respond to emergencies, and enhance long-term property value through strategic planning and upkeep. Combines strong customer service, organization, and financial management to run an efficient and tenant-friendly rental business.

Seasoned BPO professional with over 15 years of experience managing large-scale operations in the telecommunications and banking sectors. Proven expertise in leading high-performing teams across customer service, technical support, loans processing, credit card services, and fraud prevention. Adept at driving performance through effective people management, KPI optimization, and process improvements. Strong background in data entry and documentation accuracy within regulated environments, ensuring compliance with industry standards such as PCI DSS, KYC, and AML. Known for delivering exceptional customer experiences, maintaining operational excellence, and building strong client relationships.

Led the setup and operations of a BPO banking account, overseeing customer service for loans, credit cards, and fraud support. Ensured regulatory compliance, high performance, and client satisfaction while mentoring teams to deliver secure and empathetic customer care in a high-risk financial environment. Handling 2 sites as a Senior Operations Manager with over 800HC