Customer Service Representative/ Technical Services Associate

Overview

Looking for full-time work (8 hours/day)

at $0.94/hour ($181.82/month)

BS Agricultural Chemistry

Last Active

August 26th, 2014 (4304 days ago)

Member Since

August 26th, 2014

Profile Description

I have worked as a Customer Service Representative for about three years. I have excellent oral and written communication skills. I am a detail-oriented person and can be a highly effective team player who can work well
with less supervision. My experience as a CSR has equipped me with the knowledge in quality customer care as well as
giving customers appropriate solutions to their concerns. While I was working as a CSR, I was also consistently trained for positions with increased responsibility such as an Assistant Team Leader. As an ATL, I took escalated calls and gave resolutions to challenging situations. I was also in-charged in responding to escalated emails forwarded by my fellow CSRs. I have also designed and implemented escalation formats which were used in the identification and classification of escalation issues for immediate processing and monitoring by the client.
I am also an experienced Technical Services Associate who has completed training in all phases of business, including operations, product lines, sales, and distribution. As a TSA, I have conducted technical training and assistance to clients regarding product improvement and sales-related issues.
Currently, I am a Full-time Mom who wants to make the most of my time and my skills by working at home and be productive.