Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

College degree

Last Active

August 11th, 2018 (2398 days ago)

Member Since

August 24th, 2014

Profile Description

JERICK ALLEN M. OSORIO
Blk 18 Lot 58 Camella Heights Phase IV Lipa City Batangas+63 Upgrade to see actual info OBJECTIVES - To acquire a challenging position that will be an opportunity to render a satisfactory service in the highest standard of the Company through sharing my best attained knowledge and skills- To be associated with a well-established organization that opens career opportunities in order to enhance my knowledge and further develop my interpersonal skills - To be able to grow more as a person and as a professional Duties and Responsibilities of a Project ManagerThe role of the project manager encompasses many activities including:<!--[if !supportLists]-->· <!--[endif]-->Planning and Defining Scope<!--[if !supportLists]-->· <!--[endif]-->Activity Planning and Sequencing<!--[if !supportLists]-->· <!--[endif]-->Resource Planning<!--[if !supportLists]-->· <!--[endif]-->Developing Schedules<!--[if !supportLists]-->· <!--[endif]-->Time Estimating<!--[if !supportLists]-->· <!--[endif]-->Cost Estimating<!--[if !supportLists]-->· <!--[endif]-->Developing a Budget<!--[if !supportLists]-->· <!--[endif]-->Documentation<!--[if !supportLists]-->· <!--[endif]-->Creating Charts and Schedules<!--[if !supportLists]-->· <!--[endif]-->Risk Analysis<!--[if !supportLists]-->· <!--[endif]-->Managing Risks and Issues<!--[if !supportLists]-->· <!--[endif]-->Monitoring and Reporting Progress<!--[if !supportLists]-->· <!--[endif]-->Team Leadership<!--[if !supportLists]-->· <!--[endif]-->Strategic Influencing<!--[if !supportLists]-->· <!--[endif]-->Business Partnering<!--[if !supportLists]-->· <!--[endif]-->Working with Vendors<!--[if !supportLists]-->· <!--[endif]-->Scalability, Interoperability and Portability Analysis<!--[if !supportLists]-->· <!--[endif]-->Controlling Quality<!--[if !supportLists]-->· <!--[endif]-->Benefits RealisationDuties and Responsibilities of a Customer Service RepresentativeResolve customer complaints via phone, email, mail, or social Upgrade to see actual infoe telephones to reach out to customers and verify account information. Greetcustomers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. Duties and Responsibilities of a Subject Matter ExpertResponsible for defining the business processes, the business policies and the application requirements. He leads the business rules acquisition activities as a domain expertand uses the Rules Management Application as reviewer. Duties and Responsibilities of an Online English Teachercreate lesson plans to teach non-native speakers to read, write and speak English WORKING EXPERIENCE Remote StaffVirtual Assistant (Recruitment Officer)January 2017 - Sept 2017 Responsible for screening, interviewing and placing workers, as well as keeping up to
date on local hiring laws and regulations specifically Chef positionCalling Venues, Mining, Restaurants to check if they are still looking for any Chefs
position.Find work in a variety of areas, including health care, employment services or
government agencies. Virtual CoworkerVirtual Assistant (Foodiecall)October 2016 - January 2017<!--[if !supportLists]-->- <!--[endif]-->Handles inbound/outbound customer service support calls from established customer<!--[if !supportLists]-->- <!--[endif]-->Getting orders online from the customers and finalize it by calling the restaurants if food/orders still available at that time, get the total amount to be paid and provide to the customers.<!--[if !supportLists]-->- <!--[endif]-->Coordinate with the delivery man about the expected arrival time of the order.
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources<!--[if !supportLists]-->- <!--[endif]-->Responsible in commitment to reliable delivery and unparalleled client satisfaction and to strengthen customer relationships and maximize customer retention<!--[if !supportLists]-->- <!--[endif]-->Provides customer satisfaction which includes complete and consistent information for billing and services that they have for the product<!--[if !supportLists]-->- <!--[endif]-->Handles general customer inquiries like account status and product information. <!--[if !supportLists]-->- <!--[endif]-->escalated calls and gives voice recognition walkthroughs Acadsoc Online English SchoolOnline English Teacher (Home-based)October 2015 – October 2016 <!--[if !supportLists]-->- <!--[endif]-->Teaches Chinese students to improve their oral and written English<!--[if !supportLists]-->- <!--[endif]-->Gives evaluation after each and every class<!--[if !supportLists]-->- <!--[endif]-->Provides feedback and coaching<!--[if !supportLists]-->- <!--[endif]-->Monitors all the other teachers in the team.<!--[if !supportLists]-->- <!--[endif]-->Checks all the recordings of the teachers, to ensure the quality of the lesson Cevas Language Learning CenterLanguage Instructor (Head-Teacher)March 2013 – October 2015 <!--[if !supportLists]-->- <!--[endif]-->Handle a group of students who would like to improve their oral and written English English<!--[if !supportLists]-->- <!--[endif]-->Handle a group of students who are reviewing and preparing for their IELTS exam.<!--[if !supportLists]-->- <!--[endif]-->Monitors their exam and growth Upgrade to see actual infoDirectorFebruary 2013 – August 2014 Responsible for managing the company's day-to-day Upgrade to see actual info doing
so, directors owe duties to the company, to its shareholders, and to others dealing with the company.  UNHOOP PHILIPPINESOnline English Teacher (Home-based) (Part-time)August 2011 – September 2012 <!--[if !supportLists]-->- <!--[endif]-->Teaches Japanese students to improve their oral and written English<!--[if !supportLists]-->- <!--[endif]-->Gives evaluation after each and every class<!--[if !supportLists]-->- <!--[endif]-->Provides feedback and coaching  NomorerackVirtual AssistantHome-basedAugust 2011 - January 2013  <!--[if !supportLists]-->- <!--[endif]-->Handles inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources<!--[if !supportLists]-->- <!--[endif]-->Responsible in commitment to reliable delivery and unparalleled client satisfaction and to strengthen customer relationships and maximize customer retention<!--[if !supportLists]-->- <!--[endif]-->Provides customer satisfaction which includes complete and consistent information for billing and services that they have for the product<!--[if !supportLists]-->- <!--[endif]-->Handles general customer inquiries like account status and product information. <!--[if !supportLists]-->- <!--[endif]-->escalated calls and gives voice recognition walkthroughs   AFFILIATED COMPUTER SERVICES a Xerox CompanyTeam Leader (Health Savings Account) March 2009 – June 2010(Pasay City, Manila, Philippines)  <!--[if !supportLists]-->- <!--[endif]-->Provides efficient customer service in handling every transaction<!--[if !supportLists]-->- <!--[endif]-->Answers and responds to incoming calls from employees and former employees. Provides information and resolve any issues pertaining to these calls in a timely, courteous and professional manner<!--[if !supportLists]-->- <!--[endif]-->Performs, tracks and logs all transactions performed related to Human Resources and/or Benefits processes. <!--[if !supportLists]-->- <!--[endif]-->Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when Upgrade to see actual infoETECH CUSTOMER CARESenior Service Associate (Hewlett Packard Account) February 2008 – January 2009 (Resigned)(Lipa City Batangas, Philippines) <!--[if !supportLists]-->- <!--[endif]-->Present and sell company products and services to current and potential clients<!--[if !supportLists]-->- <!--[endif]-->Identify sales prospects and contact these and other accounts as assigned<!--[if !supportLists]-->- <!--[endif]-->Responsible for effectively and professionally servicing customers as specified by the client’s project and in accordance with established policies and procedures<!--[if !supportLists]-->- <!--[endif]-->Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures<!--[if !supportLists]-->- <!--[endif]-->Performs related work as required and works on special projects, as requested<!--[if !supportLists]-->- <!--[endif]-->Interacts with fellow team members to enhance project performance<!--[if !supportLists]-->- <!--[endif]-->Working on different Shifts ADVANCED CONTACT SOLUTIONS, INC.Customer Service Associate (US Airways Account)January 2007 – January 2008 (Resigned)(Lipa City Batangas, Philippines) <!--[if !supportLists]-->- <!--[endif]-->Answers incoming calls promptly for Customers who wants to make trip planning, car rentals, seat availability, fare information, schedules and other information relevant to the customer's flight plans<!--[if !supportLists]-->- <!--[endif]-->Performs related work as required and works on special projects, as requested<!--[if !supportLists]-->- <!--[endif]-->Interacts with fellow team members to enhance project performance<!--[if !supportLists]-->- <!--[endif]-->Working on different Shifts JERON TRAVEL AND TOURSFront Desk Travel Consultant(Ticketing Officer)/ Promoted as a Ticketing SupervisorJuly 2004 – March 2006(Parañaque, Philippines) <!--[if !supportLists]-->- <!--[endif]-->Provides a travel sales/reservations service at the highest standard.<!--[if !supportLists]-->- <!--[endif]-->Provides a proactive and efficient inbound and outbound telephone response to customers wishing to book holidays throughout the world<!--[if !supportLists]-->- <!--[endif]-->Assists individuals and groups with planning, organizing and booking travel.<!--[if !supportLists]-->- <!--[endif]-->Help customers make informed buying decisions using switch selling and up selling skills where appropriate<!--[if !supportLists]-->- <!--[endif]-->Acts as a tour guide with the group of mostly Taiwanese, perhaps doing a simple walking tour of a specific site, or traveling overseas for weeks at a time on a longer excursion  EDUCATION 2013 – 2016
Cap College on Web
A.B. Psychology 2002 – 2004
De La Salle University, Lipa
College in Information Technology (Graduate) 1998 – 2002
Lady Mediatrix Institute
Secondary (Graduate)   SEMINARS & TRAININGS ATTENDED August 2011
Product Training for Telstra Account
Teleperformance July 2010
Product Training for Expedia Travel Account
People Support April 2009
Product Training for Health Savings Account
ACS of the Phils. March 2009
   Accent and Neutralization
ACS of the Phils. March 2008
Product Specifics Training for Hewlett Packard
Teletech February 2008
Accent and Conversational English
Teletech July 2006
Product Specifics Training for an Airline Account
Advanced Contact Solutions November 2005
International Airline Ticketing Program
Philippine Airlines Sept 2004
Hotel Reservation Training
Jeron Travel and Tours Corp July 2004
Domestic Airline Ticketing Training
Jeron Travel and Tours Corp  SKILLS & CAPABILITIES <!--[if !supportLists]-->1 <!--[endif]-->Capable of working independently <!--[if !supportLists]-->2 <!--[endif]-->Well-developed communication skills<!--[if !supportLists]-->3 <!--[endif]-->Computer literate<!--[if !supportLists]-->4 <!--[endif]-->Hardworking, patient and trustworthy<!--[if !supportLists]-->5 <!--[endif]-->Willing to work under pressure <!--[if !supportLists]-->6 <!--[endif]-->Accomplishes work efficiently PERSONAL BACKGROUND Born on May 18, 1986 in San Pablo City, Laguna, Philippines. Married, 5’7’’ in height, weighs 145 lbs. Fluent in English and Upgrade to see actual infoerests include listening to music any genre will do, reading books, singing and surfing the net. Quality-oriented, people-oriented and goal-oriented person.   CHARACTER REFERENCEAvailable upon request.