Virtual Assistant/Operations Support Assistant/Quality Analy

Overview

Looking for full-time work (8 hours/day)

at $7.08/hour ($1,363.65/month)

Bachelors degree

Last Active

July 9th, 2026 (2 days ago)

Member Since

May 21st, 2021

Profile Description

I'm that person that can help you thrive your business! 
About me------ Experienced and versatile professional with a proven track record in:
? Customer service? Email management? Data entry and File management? Quality audits? Graphic Design? Social media management? Risk Operation Analyst

**Key Skills:**

 ????? Customer Service Excellence:- Managed customer inquiries via multiple channels, consistently exceeding response time targets by 20%.- Collaborated with cross-functional teams to resolve complex issues, enhancing customer satisfaction scores by 15%.- Awarded CSAT score 10/10 for 3 consecutive months
????? Email Management:- Skilled in efficiently managing email correspondence with average 24 hrs SLA, ensuring timely responses and prioritizing critical communication.- Experience with email organization and filtering, resulting in improved efficiency and effective communication flow.
????? Data Entry and File Management:- Proven expertise in accurate and efficient data entry, ensuring data integrity and reliable record-keeping.- Proficient in organizing and managing digital and physical files, streamlining information retrieval processes.
????? Quality Audits:- Skilled in conducting quality audits to maintain and enhance process standards, ensuring adherence to established guidelines.- Awarded Best Quality Analyst for 90+ score accuracy
- Detail-oriented approach to identify discrepancies and implement corrective actions for continuous improvement.
????? Graphic Design:- Designed eye-catching marketing materials for local businesses, resulting in a 30% increase in customer engagement.- Leveraged design skills to create brand identities that communicated the essence of various businesses effectively.
????? Social Media Management:- Strong understanding of social media platforms and trends, allowing for effective management of social media accounts.- Monitored social media trends and conducted competitor analysis to optimize content strategy.