Over the last 6 years, I have gained an excellent and wide range skills & knowledge in collecting Bank debt, customer service, administrative support, sales and appointment setting. An expert in handling customer complaints and concerns by providing them what they need, both as a call center agent and as a home based freelance contractor on one of the leading freelancing site. I can confidently say that I am well-experienced in dealing with customers and employer in a positive and good approach.
Service Description:
Phone Calls Management - making and taking phone calls in behalf of the business and employer
* Customer Relation/Interaction Management - Deals with clients/customers via emails or phone calls
* Marketing Management - Planing and executing campaigns for the business
* Blogs/Articles Management - post and update blogs/articles in social media sites such as Facebook, Twitter, LinkedIn, Examiner and Unigo
* Calendar Management - keeps track of a schedule, follow up and reminder
* Arrange meetings and set appointments between employers to clients/customers
* Location searching using Google maps and Zillow
* Background checking using peoplefinder
* Check and answer mails, according to instructions
* Pay personal bills, through online banking
*Invoices and payroll system management on Quickbooks and Simplifythis
* Payment Processing
* Online/ Web Research for personal or professional purposes
* Monitor and update ongoing projects (according to instructions)
* Recruitment, hiring and training process
* Team management and supervision - gives instructions, monitor their tasks and communication)
* Personal Assistance
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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