E-Commerce VA | Customer Service | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree- Business Administration in Entrepreneurship

Last Active

April 19th, 2024 (5 days ago)

Member Since

May 19th, 2021

Profile Description

Hi there! I'm Upgrade to see actual info and I'm ready to help you with your business.

Here are the services that I do:

E-Commerce Customer Service/ VA Admin:
Handling questions and inquiries through email, chat or phone.
Processing orders, refunds, and updating payment method.
Account billing receipt generation.
Ad-hoc tasks.

IT Service Desk- Tech (L1):
-Provide technical support for Microsoft Office applications, Outlook, and Office 365. --Administer user accounts and permissions in Microsoft Active Directory. 
-Troubleshoot LAN/WAN connectivity issues.
-Assist with virtualized server environments and basic server management. Handle basic storage management tasks.
-Stay updated on relevant technologies and industry standards.
-Provide first-line support: Respond to end-user requests via phone, email, or chat professionally and promptly.
-Troubleshoot technical issues: Diagnose and resolve hardware, software, and network problems using troubleshooting techniques.
-Escalate complex issues: Identify and escalate unresolved issues to the appropriate IT team or subject matter experts.
-Document iUpgrade to see actual info: Record support iUpgrade to see actual info and resolutions accurately in the ticketing system, categorizing and prioritizing them.


Amazon PPC:
 Amazon PPC Audit Analysis
 Listing Optimization
 Launching Campaigns
 Amazon Sponsored Products, Brands, and Display Ads
 Campaign Optimization
 Amazon Search Engine Optimization
 In-depth Keyword Research
 Bulk Files: Auto and Manual Campaign Creation


Tools: 
Zendesk
Freshdesk
ThriveCart
Intercom
Helium10
Amazon Seller Central
Shopify
EBay
WalMart 
Slack
Asana
Trello
Social Media (FB, Tiktok and Instagram)<8efe80624d780eba0c6493ec45140364>Email: Upgrade to see actual info live:Upgrade to see actual info

Connect with me and let's discuss how I can bring value to your business.