Adrian

E-Commerce VA | Customer Service | Virtual Assistant

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree- Business Administration in Entrepreneurship

Last Active

May 15th, 2024 (4 days ago)

Member Since

May 19th, 2021

Profile Description

Hi there! I'm Upgrade to see actual info and I'm ready to help you with your business.

Here are the services that I do:

E-Commerce Customer Service/ VA Admin:
Handling questions and inquiries through email, chat or phone.
Processing orders, refunds, and updating payment method.
Account billing receipt generation.
Ad-hoc tasks.

IT Service Desk- Tech (L1):
-Provide technical support for Microsoft Office applications, Outlook, and Office 365. --Administer user accounts and permissions in Microsoft Active Directory. 
-Troubleshoot LAN/WAN connectivity issues.
-Assist with virtualized server environments and basic server management. Handle basic storage management tasks.
-Stay updated on relevant technologies and industry standards.
-Provide first-line support: Respond to end-user requests via phone, email, or chat professionally and promptly.
-Troubleshoot technical issues: Diagnose and resolve hardware, software, and network problems using troubleshooting techniques.
-Escalate complex issues: Identify and escalate unresolved issues to the appropriate IT team or subject matter experts.
-Document iUpgrade to see actual info: Record support iUpgrade to see actual info and resolutions accurately in the ticketing system, categorizing and prioritizing them.


Amazon PPC:
 Amazon PPC Audit Analysis
 Listing Optimization
 Launching Campaigns
 Amazon Sponsored Products, Brands, and Display Ads
 Campaign Optimization
 Amazon Search Engine Optimization
 In-depth Keyword Research
 Bulk Files: Auto and Manual Campaign Creation


Tools: 
Zendesk
Freshdesk
ThriveCart
Intercom
Helium10
Amazon Seller Central
Shopify
EBay
WalMart 
Slack
Asana
Trello
Social Media (FB, Tiktok and Instagram)<8efe80624d780eba0c6493ec45140364>Email: Upgrade to see actual info live:Upgrade to see actual info

Connect with me and let's discuss how I can bring value to your business.

Top Skills

Advertising » Amazon Ads

SEO

Office and Administration » Microsoft Excel

Other Skills

Customer Support

Experience: 5 - 10 years

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

E-Commerce » Inventory Management » Quality Control

Real Estate » Lead Generation

Customer Support » Technical Support

Office and Administration » Transcription

Office and Administration » Translation

Marketing » Media Buying

Marketing » Youtube Marketing

Office and Administration » Personal Assistant

Basic Information

Age
26
Gender
Male
Website
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Address
Caloocan, NCR
Tests Taken
IQ
Score:  104
DISC
Dominance: 49%
Influence: 15%
Steadiness: 23%
Compliance: 13%
English
C2(Advanced/Mastery)
Uploaded ID
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