Virtual Assistant / General Administration Tasks

Overview

Looking for full-time work (8 hours/day)

at $141,434.47/hour ($27,273,090.91/month)

Bachelors degree

Last Active

September 4th, 2016 (3566 days ago)

Member Since

August 22nd, 2014

Profile Description

I've been working in the BPO industry for quite sometime now. I've been handling technical support jobs and a little bit of customer service for consumer products with Philips and Sony accounts. Basically, with Philips account, I provide troubleshooting steps over the phone if their products(e.g. DVD player, LCD TV, plasma TV, digital frame etc.) isn't working. My last resort is either transfer them to tier 2 if all the steps provided failed or ask them to send the product back to us for repair if the product is not turning on. With Sony account, I handled ISP concerns, software and hardware issues with their laptops and desktops.
I've also been with Circuit City as a retail support. We basically assist customers over the phone to check the availability of the products and some concerns with regard to billing and tracking of their units.
As a customer service representative, I've been handling, billing, chat support, email support to some accounts that I've handled.
Currently, I am handling Dell Financial Services account, As a Lease Admin Representative, my main role is to assist companies that were assigned to me through email in terms of their lease with Dell Financial Services. I assist them on releasing their orders through DOMS (tool). I prepare their schedule documents and expedite any other concerns.
I know MS Word and Excel. I work with minimum supervision. I am willing to learn new tools and processes. I want a long term and stable job where I can share my ideas and show my eagerness to help you build your business.