I started working as a call center agent a decade ago and worked my way to the top in becoming a trainer and a Senior Team Manager, and also worked part time as a Communications Enhancement Trainer in 2012-2013.
As a trainer, I focused on achieving neutralized accent for my trainees, discussed modules and facilitated free speech exercises.
In a highly competitive environment like BPO where clients' customer satisfaction is of utmost importance, I consider myself as expert in coaching for both sales and customer service accounts.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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