i have been working in a call center industry for almost five years now.i've been to couple of companies and worked as a customer service representative and technical support.first job i had was as a customer service for a US based phone service provider,my job was to handle customer calls and provide assistance regarding their account.then i worked as a technical support on my second job,my job there was to provide technical assistance regarding their product,also providing step by step procedure on how to install the product.i also provide them steps in toubleshooting.the last work was as a technical support for accounting software.i also provide step by step procedure on how to install the software and also provide troubleshooting steps when they encounter error in installing the software.
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